Frequently Asked Questions

If you cannot find an answer to your question

Please reach us at info@exploregc.com - Call or whatsapp us on 0034 647 050 663

What is the history of ExploreGC?

With over 25 years of experience in Grancanaria we catalog the best services at the best prices so that you can compare & find what suits you best

Whether you're on holiday or you live in Grancanaria, we try our to give you unforgettable experiences so that you can enjoy what the island has to offer.

How do I get to an Activity?

We can pick you up at your Hotel, AirBnB or Location and take you to the departure of the service, and take you back when you finish. (Only available in the south of Grancanaria - From Mogán To San Agustin)

If you prefer to stay longer in the location of the Activity after you finish we can arrange a later pickup or you can make your own way back.

You can bring passengers that dont participate in the activity (Not Included in the price) to the location of your service & bring them back - for example if they want to wait on the beach while you participate in the activity.

Or you can go directly to the service with your vehicle or by public transport (information on where to park, where to go & public transport times provided by our team). If you require we can arrange a taxi or provide you with bus times and prices (not included in the price).

How do I reserve?

We send you a digital confirmation ticket by whatsapp or email with all necessary information (pick up time, arrival time, name of service, number of participants, link to location of service, contact, how much has been paid & how much is remaining to be paid) that ticket must be presented on the day to the driver or on the location of the site of your service.

To make the reservation you pay a deposit, the rest of the total is to be paid on the day at the location of the service.

How are Dolphins guaranteed?

While its very common to see Dolphins all year round ocasionally Whales, Turtles & Flying fish, the guarantee is that if you dont see them you get a free ticket to go for 2 hours on another day of your choice (pickup included).

Do you offer discounts?

Yes, we offer Resident discounts, Family discounts, and Group discounts

Whatsapp or Call: 0034 647 050 663

Email: info@exploregc.com

What is our Refund Policy?

If due to bad weather, or any other reason, we offer a refund, or if you prefer, a reschedule of the date of the service, you can also change for another service that is available.

Can I change the date of my service?

Yes, if its available can change the date of your service for free up to 24hr before the day of the activity.

What if I lose my ticket?

Dont worry, contact us we will send you a new one

Whatsapp or Call 0034 647 050 663

Email: info@exploregc.com

Can I add people at last minute?

Yes, depending on availability we will do what we can to add as many people as you like, please let us know

Whatsapp or Call 0034 647 050 663

Email: info@exploregc.com

Im running late, what now?

Please contact us and let us know